Refunds

Think you’re due a refund?

Let’s take a look.

Tell us what happened and we’ll check it against your shipment and payment records. There’s no account or login needed, and it takes about two minutes.

Before you start

Have these to hand:

Use the same name and email address you used when you paid, so we can match your request to your order.

  1. 01Your tracking number. You’ll usually find it in the email we sent you about paying duty.
  2. 02Roughly when you paid. The date doesn’t need to be exact. It helps us find your payment.
  3. 03Your receipt, if you have it. Stripe emails one after every payment. It’s optional, but it speeds things up.

IEEPA tariffs

Claiming back IEEPA tariffs?

Some duties on US imports included tariffs set under the International Emergency Economic Powers Act (IEEPA), and those tariffs are now being refunded through US Customs and Border Protection’s official process.

If you think your duty included IEEPA tariffs, choose “IEEPA tariff claim” below and we’ll check whether your shipment qualifies.

We’ll help where we can, but the final decision sits with CBP.

How it works

01You send your request.Fill in the form below.
02We check it.We look up your shipment and payment and assess your request.
03We get back to you within 5 working days.If a refund is due, in full or in part, it goes back to the card or account you paid with.

Your refund request

Please note: import duties, once paid to the customs authorities, are generally non-refundable, in line with our terms and conditions. You are welcome to submit a request and we will assess it and respond within 5 working days.

We’ll only use your details to assess your refund request. See our privacy policy for how we look after your data.