Your customer doesn’t care about customs.
Let’s keep it that way.
Your customer bought the product. We help you fulfil the promise.
You’ve spent a lot getting them this far.
The right product. The right price. Marketing that motivates. Payment taken. Confirmation sent.
Then the order crosses a border.
Suddenly, the experience you designed so carefully is relying on customs data, classifications, duty calculations, clearance and a collection of systems and providers your customer has never heard of.
They shouldn’t have to.
Mark 3 handles more of what happens after checkout, so international feels every bit as considered as the experience that came before it.
The sale isn’t finished at checkout.
International customers are remarkably reasonable.
They want to know what they’re paying. They want their order to arrive when expected. And they really don’t want a surprise bill or an unexplained customs delay standing between them and the thing they’ve already bought.
Behind that expectation, quite a lot needs to go right.
Products need the correct classification. Customs data needs to be accurate. Duties and taxes need calculating. Depending on the model, they may need collecting. Shipments need clearing and moving onwards.
Mark 3 brings the technology, customs expertise and operational capability together to make that happen.
Because “Order confirmed” is a promise the rest of the journey has to keep.
Get the landed cost right before the parcel leaves.
Nothing adds sparkle to a customer relationship quite like an unexpected customs charge.
So we’d rather deal with it earlier.
Mark 3 supports HTS classification, duty and tax calculation and duty collection, helping retailers and platforms understand the customs cost around an international transaction and build a better process for handling it.
For DDP models, that can mean giving customers greater certainty around the total cost of their purchase.
For DDU shipments, we can support duty collection after purchase, helping get payment handled and the parcel moving again.
Different models. Same objective:
Fewer surprises between basket and doorstep.
One product catalogue. Lots of borders.
A t-shirt is still a t-shirt when somebody orders it from another country.
Customs may have other ideas.
Different destinations bring different classifications, thresholds, taxes, duties, data requirements and clearance processes. At scale, managing that product by product and market by market gets complicated quickly.
This is where our technology earns its place.
From automated HTS classification and duty calculation to customs data, integrations and plugins, Mark 3 helps turn the information already sitting inside your e-commerce operation into what the international journey needs next.
And because we own our technology, we can work around your platform, processes and customer journey rather than forcing your business into ours.
Your storefront. Your partners. Or us directly.
There isn’t one correct way to build an international ecommerce operation.
Some retailers work directly with Mark 3.
Others access our capabilities through logistics and technology partners already sitting inside their operation.
Platforms can integrate our tools into a wider proposition.
That flexibility matters because you shouldn’t have to dismantle something that already works just to fix the international bit.
We can fit into the model you have, help strengthen the parts that need it and build around the commercial experience you want to give your customers.
And yes, somebody still has to move the parcel.
Great technology doesn’t make the physical world disappear.
Once the data is right and the duties are dealt with, the order still needs moving, clearing and handing into the network that gets it to the customer.
Mark 3 connects the digital side of international ecommerce with the physical one – bringing international linehaul, customs brokerage and clearance and middle-mile capability into the same wider operation.
So the decisions made at checkout don’t become somebody else’s problem when the parcel lands.
Make international feel less international.
That’s really the ambition.
Not for your operations team. They’ll always know there’s plenty happening behind the scenes.
But for the person buying from you?
See it. Want it. Buy it. Get it.
No customs lesson required.
Whether you’re a retailer taking international growth seriously, an e-commerce platform building cross-border capability or a partner looking for specialist technology and customs expertise, Mark 3 can help make the journey after checkout live up to the one before it.
Your brand made the sale. Let’s make sure the border doesn’t spoil it.